At Batik Ismoyo, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Information You Provide: This includes your name, email address, shipping address, phone number, and payment information (such as credit/debit card details or bank account information) when you make a purchase, register an account, or contact us.
  • Usage and Technical Data: We may automatically collect information about how you access and use our website, including your IP address, browser type, pages you visit, the time and date of your visit, time spent on those pages, and other diagnostic data.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders, including shipping and payment.
  • Providing customer service and responding to your inquiries.
  • Managing your account and personalizing your experience on our website.
  • Improving and analyzing our website’s performance.
  • Sending order updates, newsletters, promotional offers, or other information that may be of interest to you (if you subscribe).
  • Detecting, preventing, and addressing technical issues or fraud.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential. Examples include:

  • Payment service providers to process your transactions.
  • Shipping or courier services for the delivery of your orders.
  • Analytics service providers (e.g., Google Analytics) to understand our website usage.

We may also disclose your personal information if required by law or in response to valid requests by public authorities.

4. Use of Cookies

Our website uses cookies to enhance your Browse experience. Cookies are small files placed on your device that allow us to remember your preferences, understand how you use our website, and provide relevant content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Security

We are committed to protecting the security of your personal information. We implement reasonable technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights

You have the right to:

  • Access and request a copy of the personal data we hold about you.
  • Request correction of inaccurate or incomplete personal data.
  • Request the deletion of your personal data, under certain conditions.

To exercise these rights, please contact us using the contact information below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Via WhatsApp: +62 877-7555-9990
  • Via Email: Store.batikismoyo@gmail.com

Refund & Exchange Policy

At Batik Ismoyo, we always strive to provide the best products and a satisfying shopping experience. If you encounter any issues with the product you’ve received, we’re here to help with the following refund and exchange policy:

1. Submission Timeframe

You have 3 days from the date of product receipt to submit a request for a refund or exchange.

2. Product Condition for Returns/Exchanges

Products intended for return or exchange must be unused and have the product tag still intact. We reserve the right to refuse any request if the product does not meet these conditions.

3. Submission Process

To submit a refund or exchange request, please send a WhatsApp message to +62 877-7555-9990. Include the following information in your message:

  • Your order number.
  • The name of the product you wish to return/exchange.
  • A clear explanation of the reason for the return/exchange.
  • Photo proof of the product you wish to return/exchange, especially if there is damage or a defect.

4. Shipping Costs & Processing

  • If the product has a manufacturing defect, the shipping costs for the return or exchange will be fully covered by us.
  • If the exchange is due to an incorrect size (not our error), the shipping costs will be borne by the customer.
  • The exchange or refund process will be completed within 3 working days after we receive and inspect the returned product.

5. Refunds

Refunds will be processed via bank transfer to your bank account. Please include your bank account details during the refund request process.

6. Warranty for Damaged or Defective Products

If the product you receive is damaged or has a manufacturing defect, you can claim the warranty free of charge. Claims must be submitted within 3 days of receiving the item. We will verify the claim and assist with the exchange or refund process according to this policy.

7. Proof of Purchase

Every refund or exchange request must include proof of purchase (e.g., order screenshot or order number).

Keranjang Belanja